Jumia

72 job(s) at Jumia

Jumia Oran - Setif - Tizi Ouzou, Algeria
Jan 21, 2020
Full Time
Caissier - Jumia (Full Time) Jumia est le leader panafricain des plateformes e-commerce. Fondé en 2012, la mission de Jumia vise à améliorer le quotidien sur le continent africain en utilisant la technologie comme moyen de fournir des produits et services innovants, utiles et abordables aux consommateurs, tout en aidant de nombreuses entreprises à atteindre ces derniers et croître via nos différentes plateformes. Nos plateformes regroupent ainsi une place de marché (qui connecte consommateurs et vendeurs), une plateforme logistique (qui permet d’envoyer et de livrer les colis des vendeurs aux consommateurs) et nos services de paiement (qui facilitent les transactions entre nos différents membres). A travers ces plateformes, les consommateurs peuvent accéder à un large éventail de produits et de services, physiques et digitaux : mode, électronique, beauté mais aussi réservation d’hôtels, de vols, ou livraison de restaurants.Avec plus de 3,000 salariés dans 14 pays couvrant 6 régions africaines, Jumia est riche de talents, locaux et internationaux, qui composent ses équipes à différents niveaux. Soutenue par des investisseurs de premier rang, la société s’engage à créer un impact durable en Afrique tout en offrant des opportunités uniques dans un environnement en pleine croissance : création d’emplois, acquisition et développement de nouvelles compétences, avec des responsabilités hors pair. Nous sommes toujours à la recherche de talents prêts à nous rejoindre et à partager avec enthousiasme leur passion pour l’Afrique ! Cela vous correspond ? Alors, rejoignez notre belle aventure… Mission du poste: Assurer la cash co des livreurs Effectuer des versements sur notre compte bancaire Profil recherché: Maîtrise de la langue Française Maîtrise de l'outil Informatique Serieux, organisé, responsable Nous vous offrons : Une expérience unique dans un environnement entrepreneurial mais structure L'opportunité de faire partie d'une équipe hautement professionnelle et dynamique travaillant autour du monde Une croissance personnelle et professionnelle inégalée puisque notre objectif à plus long terme est de former une prochaine génération de leaders pour nos futures entreprises internet Apply for this job Link to this job Share this job Location Algeria Department Finance Job Title Caissier - Jumia (Full Time) City Oran - Setif - Tizi Ouzou Country Algeria
Jumia Casablanca, Morocco
Jan 21, 2020
Full Time
Logistics Analyst - Jumia Food ( Full Time) Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Jumia Food is an online food ordering site that allows consumersto conveniently order meals of their choice from their preferredrestaurants, and have them delivered straight to their home /office. Main Responsabilities : Ensure the proper functioning of the logistics system, its optimization and its development Monitoring and analysis of the overall performance of Jumia Food hubs Optimizati on of service on the territory Monitoring and analysis of the overall performance of logistics providers Capacity manage ment - Short and long term Tools diagnosis and development proposal (tech) Cost optimization and negotiation of contracts with service providers Management of the relationship with logistics partners in the core business Skills Required: Very good command of Excel Processing and analysis of large volumes of data Understanding of the challenges of international logistics Computer skills (spreadsheet, accounting software ...) Strong analytical skills Rigor, precision, autonomy Negotiation skills and strong interpersonal skills
Jumia Cairo, Egypt
Jan 21, 2020
Full Time
Inventory Manager - Jumia Services (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 12 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. Jumia Services is the Logistics Marketplace company of Jumia. The mission of Jumia Services is to create a connected and integrated network of service providers, which addresses in the best cost/quality ratio the needs of millions of sellers and customers of Jumia. Our vision is to simplify and expand the accessibility to e-commerce products and services in a convenient and trustworthy way to our customers with focus on technology, community management of logistics marketplace and managing operational quality. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main Responsibilities Prepare business plans for the development of supply chain management, continuous improvement and inventory control Check data entered into stores across company to ensure accuracy (inventory receipts, issue, conversions, returns etc. Manage, lead and organize the work of inventory control team to achieve its competencies required Work Achieve the overall plan of the company through inventory analysis Reporting of physical inventory Warehouse balances and valuation part Stock wise periodically Managing, leading and organizing working of stock control team to achieve their tasks with required competencies. Verifying the data entered by warehouses across the company to ensure its accuracy (Stock receipts, issuance, transfers, returns etc.) Follow up outstanding matters with Warehouse and highlighting to top management any unusual items/delays Follow up and reporting for slow moving items, nonmoving items and excess material Reviewing existing procedures and bringing changes to cover any gaps in controls Planning and follow up the schedules of the annual and physical count inventory and reporting result counts with reasons Required Skills & Qualifications 8 Years Experience in Warehousing & Inventory Management Excellent people management skills Flexibility in working hours and rotational shifts Very good analysis skills and working knowledge with Microsoft Excel Excellent command of English Language We Offer A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African ecommerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Jumia Algiers, Algeria
Jan 18, 2020
Full Time
Head of J-Force - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, whichconnects sellers with consumers, our logistics service, which enables theshipment and delivery of packages from sellers to consumers, and our paymentservice, which facilitates transactions among participants active on ourplatform in selected markets. Through our online platforms, consumers canaccess a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery. With over 3,000 employees in 14 countriesspanning across 6 African regions, Jumia is led by top talented leadersoffering a great mix of local and international talents and is backed by veryhigh-profile shareholders. Jumia is committed to creating sustainable impactfor Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! Main Responsibilities: Manage the commercialperformance of the JForce team Coordinate team performance with business goals – mostly working closely with the commercial team Design marketing campaigns toreach revenue targets and agent activation targets. Ensure that the Shipped to Net(STN) and other operations related KPIs of JForce are enforced by runningpromotions, offering incentives and issuing penalties for cancellations. Develop and manage healthyworking relationships between the team and the J-Force Agents byincreasing interactions and monitoring/ devising structures for the growthof agents. Design and coordinate the implementation of processes aimed at resolving J-Force Agents’ issues within 24hours of complaint. Optimize the recruitmentprocess across board (every region) and strategize on improving Agentactivation Monitor the overall performanceof all Agents and Regions. Ensure that agents’ commissions are calculated correctly and paid out on time Required Skills & Qualifications Basic Requirements BSc in Business Administration,Business management, Accounting, Economics, Marketing or related fieldfrom a recognised and accredited university. A Masters’ in any relevant field is an added advantage 5 – 7 years’ experience working in a fast-paced corporate environment preferably in a similar role. 3 - 4 years in working in asales position preferably managing a large team Successful previous experienceas a sales representative or sales manager, marketing or demandingcommercial operations role consistently meeting or exceeding targets Committed to continuouseducation through workshops, seminars and conferences Experience in ProjectManagement with proven ability to drive processes from inception to finish Strong business sense andadequate knowledge of the online marketplace model and ecommerceenvironment Expected Personal and Technical Skills Advanced knowledge in MicrosoftOffice suite (Excel, Word and Power point) and Google Office productivitytools Demonstrated ability tocommunicate, present and influence credibly and effectively at all levelsof the organization Must possess strong analyticaland problem-solving skills Must have strong leadership,organizational and team management skills Must possess an advancedknowledge of customer and market dynamics and requirements. Ability to work on multipleprojects simultaneously and meet deadlines on schedule. Excellent mentoring, coachingand people management skills We Offer: A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world A n unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Algiers, Algeria
Jan 18, 2020
Full Time
Head Of Performance Marketing - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsibilites: Accountable for operational digital marketing performance on your channel (ie. reach ROI KPI targets) Lead optimization and automation projects on your channel to support a scalable company growth Full responsibility of channels – ie. Facebook & Instagram Ads, Google Display Ads, Google Search Ads, Search engine optimization (SEO), or CRM (ie. email marketing, push notifications, sms.) Full hands-on responsibility to manage up to several hundred thousand euros of online advertising budget. Work in close collaboration with marketing partners - including but not limited to Google, Facebook, and Salesforce. Delivery of continuous optimization and automation of working practices on your channel on top of your operational accountability. This includes having the freedom of proposing and designing automation processes such as machine learning algorithm in order to improve the results of the channel. Required Skills & Qualifications: Excellent communication skills in English, and willingness to be immersed in an very international and entrepreneurial environment Sharp, analytical mind and an entrepreneurial spirit Data analytics project and experience are a must, knowledge of the basic optimization algorithms Knowledge and/or willingness to learn web & digital marketing techs (HTML, JavaScript, Python, SQL) Proficiency in advanced excel mandatory, javascript / google app scripts a plus Level headed and can express ideas in a clear and impactful manner We Offer: Aunique experience in an entrepreneurial but structured environment The opprotunity of being part of a highly professional and dynamic team working around the world U nparalleled personal and professional growth as our longer-term goal is to train a next generation of leaders for our future businesses
Jumia Accra, Ghana
Jan 16, 2020
Full Time
Marketing Manager (Jumia Food) - Jumia (Full Time) Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. Jumia is the first African technology company to be listed on the New York Stock Exchange. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their preferred location. Africa is one of the fastest growingeconomies in the world, offering excellent opportunities in a vibrant andbooming environment. Its economic growth has enabled innovative businesses toflourish and this is where Jumia steps in. We are currently looking for talented people with a passion for technologyand food to join our team and embark on our exciting journey. Overviewof this role: Byjoining the Marketing team, you will champion our growth through marketingstrategy formulation and execution. You will join a fast-growing business andwork closely with our best vendors to increase our impact and changelives. Main responsibilities: You will be responsible for driving Jumia’s On Demand brand and marketing strategy across all channels. This role will provide strategic leadership across the organization to ensure that the brand is reaching a broader audience with consistent, effective, appropriate messaging and a unified and engaging customer experience. Developingstrategies that energize and strongly differentiate the JUMIA brand in theEcommerce sector in Ghana, positioning Jumia Food as the primary provider foranything, delivered fast. Create and execute successful content marketing campaigns, media strategies, and integrated marketing communications to increase the company’s awareness, drive user growth and retention. Increase company’s website traffic and acquisition of new audiences through offline and online marketing tools and tactics, including and not limited to blog and website publishing, social media, events, corporate responsibility initiatives, etc. Determineeffectiveness of offline campaigns against targets and budgets and iterateactions as necessary. Managingand controlling all public relations and communication related topics. Developcurated marketing strategies for top partners. Establishnew partnerships and promotional programs that reach sizeable externalaudiences to drive significant new users and website traffic Contributeas an integral member of the marketing leadership team, defining ongoingpriorities and contributing in all areas of the function. Required Skills & Qualifications: Arelated degree from a recognised university Mastersdegree is an added advantage. Strongcommercial and analytical skills. At least 5 years’ experience in the same or a related field Structured,organized and good planning skills Ableto work under pressure in a fast paced and competitive environment Greatcommunication skills Excellent command of tools or fast learner (Microsoft office suite and Google tools Flexibleand able to handle multiple tasks at the same time We offer: A unique experience in an entrepreneurial, yet structured environment: The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth environment
Jumia Casablanca, Morocco
Jan 15, 2020
Full Time
Head of Performance Marketing - Jumia (Full time) Who we are : Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist ofour marketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform in selected markets. Through our online platforms,consumers can access a wide range of physical and digital goods and services,fashion, electronics, beauty products and also hotel and flight bookings orrestaurant delivery. With over 3,000 employeesin 14 countries spanning across 6 African regions, Jumia is led by top talentedleaders offering a great mix of local and international talents and is backedby very high-profile shareholders. Jumia is committed to creating sustainableimpact for Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. Weare looking for talented people with a passion for Africa to join our team andembark on our exciting journey! We are looking for a Head of Performance Marketing to join our Jumia Mall team in Casablanca . Your responsibilities will be: The Head of Performance will be responsible to drive and govern effective end to end growth of the online marketing channels across: Paid Advertising channels (FB, GDN, SEM,..), CRM, Vouchers and SEO, including onsite / on-app UX, design and journey. You will need a deep understanding of what motivates a customer, how to reach them and how to increase retention. Present, justify and implement enhancements to the marketing processes in line with the company objectives and international best practices Think strategically, identifying new opportunities Encourage a culture of innovation focused on adding value to the customer Take ownership of deliverables and ensure they are to a high standard Develop growth marketing processes, customer segmentation, personas and cross-channel experiences Lead the UX team to meet the business requirements. Manage performance marketing budget and optimize its allocation across levers providing highest ROI and customer growth Lead on customer acquisition initiatives, as well as reactivation campaigns aiming at enhancing customers' lifetime value Be both very operational when needed and very strategic when planning for next months What weare looking for: Expectedbackground and technical skills: Outstanding understanding of e-marketing and delivery of business transformation Proven experience in eCommerce projects from conception to post delivery, inside the company or as consultant working on behalf of a e-commerce client Demonstrates ability to identify opportunities and has a customer-centric approach Evidence of working to strict deadlines on multiple projects; independently or within a team Coaching and development of members of the team Top Business Schools and Universities Strong analytical skills Strong inter-personal skills Strong technical skills related to digital marketing Fast learner Well organized Resistant to stress Action oriented and results oriented Very independent with a strong ability to go further than the expectations Curious and rigorous Growth Hacking mindset : testing, reviewing, changing all the time We offer: A unique experience in aninternational, entrepreneurial, yet structured environment An unparalleled personal and professionalimprovement as our longer-term objective is to train the next generationof leaders for our future internet ventures
Jumia Uganda
Jan 14, 2020
Full Time
Chief Marketing Officer Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Responsibilities The Chief Marketing Officer (CMO) is responsible for overseeing the planning, development and execution of Jumia Uganda’s marketing, viral expansion and advertising initiatives. Reporting directly to the Chief Executive Officer, the CMO's primary responsibility is to generate revenue by increasing visibility and sales through successful marketing for the entire organization, using market research, partnerships, affiliates, pricing, product marketing, marketing communications, advertising and public relations. In particular you will: Develop marketing plan and in line with overall business strategy and goals. Custodian of total marketing, branding and overall marketing performance Overseeing the CRM process, ROI and managing closely agreed Key Performance Indicators (KPIs) - customer acquisition, repeat purchase, Average Order Value [AOV] etc Responsible for Marketing Analytics. Oversee market research and competitive intelligence for quick decision making Prepare, own, implement and control of marketing budget Collaborate effectively with other members of leadership team to ensure alignment of marketing with commercial and business plans Utilize superior understanding of consumer insights and deep knowledge of local trends to identify innovative ideas for profitable growth and execute them Managing relationships with Central team in a matured and cohesive manner that brings the best of Central and local collaboration to the benefit of the company Professional Skills & Qualifications Bachelor's degree and/or an advanced degree in Marketing and Business (MBA) 8+ years of marketing in a consumer internet business, bringing experience building strong brands for companies with best-in-class digital experiences for large, global audiences, preferably in the consumer goods industry 5+ years of data-driven marketing with strong success implementing consumer acquisition and/or retention marketing campaigns with clear business objectives and targets. Track record building and leading a high-performing, cross-functional team people across branding, PR, digital, analytics, acquisition, and retention. Expertise generating, prioritizing, testing, and delivering on ideas that could drive 10 percent growth as well as 10x growth Self-motivated individual with a strong entrepreneurial spirit. Strong managerial experience Strong and relevant relationships in marketing agencies and other local partners We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Jumia Casablanca, Morocco
Jan 13, 2020
Full Time
Sales - Jumia Food (Full Time) Who we are : Jumia is Africa's leadinginternet group, with already over 3,000 employees in more than 14 Africancountries and huge successes such as Jumia, Jumia Travel, Jumia Food,Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led bytop talented leaders offering a great mix of local and internationaltalents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange,Goldman Sachs & CdC. Jumia Food is an online foodordering site that allows consumers to conveniently order meals of theirchoice from their preferred restaurants, and have them delivered straightto their home / office. Africa is one of the fastestgrowing economies in the world, offering excellent opportunities in a vibrantand booming environment. Its economic growth has enabled innovative businessesto flourish and this is where Jumia steps in. We are currently looking fortalented people with a passion for emerging markets and Africa to join our teamand embark on our exciting journey. Main Responsabilities : Telephone prospecting and dynamic field: identification of future partners Development of the restaurant portfolio and contribution to the acquisitionof new partners Negotiation and signing of partnership contracts with restaurants Monitoring of performance indicators and implementation of correctivestrategies Establishment of long-term business relationships with partner restaurants Identification and adaptation to market opportunities. Establish reporting related to the position Required profile : Business school diploma A first field experience in commercial negotiation Passion for sales and negotiation Personal skills required: Very autonomous Anaytical and synthetical mind Ambitious and ready to work in a highly motivating and demanding startupenvironment
Jumia Kenya
Jan 13, 2020
Full Time
Onsite Merchandiser -Jumia (Full Time) Whowe are Jumia is the leading pan-Africae-commerce platform. Founded in 2012, Jumia’s mission is to improve the qualityof everyday life in Africa by leveraging technology to deliver innovative,convenient and affordable online services to consumers, while helpingbusinesses grow they use our platform to reach and serve consumers. Our platform consist of ourmarketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform. With over 5,000 employees in 14 countries spanningacross 6 Africa regions, Jumia is led by top talented leaders offering a greatmix of local and international talents and is backed by very high-profileshareholders. Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills and empowering a generation. What's this job all about? The Merchandiser is aprofessional member of the Merchandising team and reports to the Head of OnsiteMerchandizing & Design. Your primary responsibility is to proactively driveand optimize online business on the website - mobile, app and desktopplatforms. You will be entrusted with developing merchandising campaignstrategies and plans, resulting in exciting and timely onsite campaigns andinitiatives that will maximize sales, profits and drive overall brandpositioning. You would also be involved in product recommendation planning,promotional planning, and partnership management. The mainchallenges are described as below: MainResponsibilities Daily health-check and maintenance of thewebsite and app to ensure quality and user experience Drive the optimization of overall ConversionRate and key Onsite KPIs across all devices and Onsite channels - desktop,mobile and app Constant optimization of revenues and ensureoutstanding quality of the content across devices Owning the website front end from A-Z and Eyefor small details, everything on website is your responsibility Work with other teams (graphics, marketing,catmans etc.) across the company and coordinate and filter onsiterequests, as well as manage onsite capacity. Generate and share weekly report withMerchandising team to include actionable takeaways, risks andopportunities from a trend, financial and brand perspective Monitor, analyse, optimize and report onperformance of campaigns and key learnings to maximize results Be a source of innovative ideas; Improvelanding pages/campaign designs and performance and give feedback Weekly campaign planning and monitoring forefficient e-merchandising: challenge product assortment, cataloguestructure and navigation, and optimize user experience to maximize sales Up to date with industry leading designsoftware and technologies (Photoshop, Illustrator, InDesign, etc) Highly proficient in all design aspects, aswell as attention to details and prioritise design workflow Possession of creative flair, versatility,conceptual/visual ability and originality Demonstrable graphic design skills with astrong portfolio Team work and knowledge sharing between Jumiacountries Required Skills & Qualifications Demonstratedability to work harmoniously with a cross-functional team of categorymanagers, marketing professionals, design teams and others to create aworld-class customer experience Salesmentality and proactive thinker who can translate corporate productmanagement strategy into an online experience Ability toprioritize work, understand and follow processes, and utilizeavailable resources. Ability tounderstand commercial/campaign requests and translate to design briefs Demonstratedability to manage multiple campaigns/projects, including prioritization,planning and execution Strong andorganizational skills with strong attention to detail and accuracy Proficiency andgood working knowledge of CSS, HTML, Microsoft Office applications(Word, Excel, and PowerPoint) and design software and technologies (Photoshop,Illustrator, InDesign, etc) is a plus Ability tomulti-task and reprioritize in a dynamic environment Strongproblem solving and decision-making skills; as well as ability to work anddeliver under pressure, and within tight deadlines Excellentcommunication and presentation skills Must possesseCommerce and business acumen We Offer A unique experience in an entrepreneurial, yet structured environment,growing at a very high rate A unique opportunity of discovering Africa and having strong impact inbuilding the African e-commerce sector A unique opportunity to learn about diverse processes that make abusiness efficient and successful An unparalleled personal and professional growth as our longer-termobjective is to train the next generation of leaders
Jumia Casablanca, Morocco
Jan 12, 2020
Full Time
Key Account Manager Mobile - Jumia ( Full Time) Who we are : Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Key Account Manager Mobile: As a Key Account Manager Mobile, you are in charge of developing your vendors portfolio. Your role is to provide the widest and the most relevant possible range of offers for our customers. Main responsibilities: Management of a portfolio of sellers and relations with different brands Development of the sales and assortment base on the site Responsible for the realization of quantitative objectives (sales) and qualitative (customer experience) Commercial animation and organization of promotional events Development of sales strategy Analysis of results and corrective action if necessary. Required Skills: Desired background and experience: Top engineering or business school or university background Between 3-5 years of professional experience ideally in key account management in the leader of the industry or leading distributors Meaningful sales experience, with a track record of meeting and/or exceeding business targets. Expected personal skills: Problem solving and analytical skills Decision making skills Strong communication and presentation skills Performance and action oriented Well organized Very independent with a strong ability to go further expectations Demonstrated ability to work in a multinational fast paced and competitive environment. What we offer: A unique experience in an entrepreneurial, yet structured environment An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet venture The opportunity to become part of a highly professional and dynamic team working around the world.
Jumia Alger, Algeria
Jan 10, 2020
Full Time
Customer Service Sales Manager - Jumia (Full Time) Who are we: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job Description: As a part of Customer Service team – Jumia Mall, you will oversee building, tracking and managing the telesales department to reach your targets in terms of merchandise value generated by your team, customer satisfaction and delivery success rate, both on inbound and outbound flows. You’ll be responsible to develop best in class sales scripts, and ensure your team master sales process and the best offer. Job Location: Algiers, Dely Ibrahim. Your responsibilities will include, without being limited to: Coaching, inspiring and motivating a telesales team. Ensuring the team meets the sales, customer satisfaction and success rate targets. Developing sales strategies to guarantee success and growth. Disciplined use of CRM system, communication and customer management. Monitoring random calls for quality assurance and determine performance gaps and provide feedback to individual Supervisors and Telesales Reps. Forecasting, analysing and reporting sales data to top management Ensure new process and projects proper implementation. Participating in the improvement of telesales process and scripts at group level. Develop, execute, and monitor the outbound lead strategy to optimize and maximize contacts to drive sales Support recruitment and training efforts to develop and retain a strong sales force. Ensure all team vacancies are forecasted and backfilled rapidly and training is scheduled. Create a successful on-boarding experience for each new hire by developing the process. Serve as backup for the outbound dialer and perform other duties as required. Who we´re looking for : Master’s degree with management criteria will be preferred Successful previous experience as a customer service representative 2+ years’ supervisory experience 2+ years’ experience in telesales Excellent verbal and written communication skills Proficiency with Microsoft Office Suite (Excel, Word and Power point) and Google Docs Ability to translate your skills to other employees through training and mentor Adequate knowledge of the online marketplace model and ecommerce environment Other Required Skills: Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Advanced knowledge in call center tools Must have strong leadership, organizational and team management skills Must possess an advanced knowledge of customer service In-depth knowledge of customer service principles and practices In-depth knowledge of customer service software, databases and CRM tools Ability to work on multiple projects simultaneously and meet deadlines on schedule. Excellent mentoring, coaching and people management skills Leadership: Motivate your team, work with them to make sure they abide by all company policies and procedures. Patience: Having patience will help you stay polite, even in stressful situations Problem-Solving Skills: Being able to problem solve with a customer will help your job. French & Arabic fluent & English professional required Key Performance Indicators Merchandise Value (Sales amount) Customer Satisfaction Success of rate Quality Audit Score We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures Join the Journey!
Jumia Abuja, Nigeria
Jan 10, 2020
Full Time
Corporate Affairs Manager - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job Objective The role holder is responsible for implementing the Jumia’s Corporate Affairs and Communication strategy in the following areas: Regulatory Compliance Government Relations Stakeholder Engagement Responsibilities Regulatory Compliance Highlight high level issues relating to Corporate Affairs are addressed in the right sequence and timely. Develop strategy for public private partnerships and ensure compliance with regulatory bodies. Driving CSR engagements with members of the public and assessing potential implication to group’s brand. Assists in localizing regional Corporate Affairs priorities in line with developing local strategies as required. Government Relations Coordinate complex interactions with legislative staff, other local and state officials, federal agency staff and other government officials/staff. Establish and implement short and long-term goals, objectives, policies and operating procedures for the government relations support function; Monitor and evaluates policy programs impacting the Jumia Operations in the industry of operation. Stakeholder Engagement Work with key stakeholders on consultative efforts to drive reforms that impact the operating environment. Develops and maintains up to date stakeholder maps used to implement pre-determined Corporate Affairs & Communication strategies. Represents Jumia Group in public engagements ensuring the group’s views and positions are well represented. Competencies Required Translating strategic business objectives into consumer centric engagement tactics Communication: working directly, frequently, with numerous teams to execute these tactics successfully against business goals Strong management and interpersonal skills Collaborative and problem-solving ability to work with cross functional team. Self-motivated individual with a strong entrepreneurial spirit. Cultural sensitivity and awareness High degree of tact and confidentiality Strong reporting, analytical and negotiating skills Qualification & Experience Bachelor's degree from any accredited university in the field of Media & Communication, Political Science, Law or Business Administration. MBA or relevant postgraduate qualification will be added advantage Minimum 5 years managerial experience in Public Affairs or Corporate Affairs & Communications, preferably in any regulated industry. Excellent knowledge of current affairs Advanced Proficiency in MS Office (Word, Power Point, Excel) is required. High level of adaptability to diverse and fast changing environments. Experience of working in an environment of cultural diversity We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Jumia Kenya
Jan 09, 2020
Full Time
Business Development Manager-Jumia Advertising Services (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life inAfrica by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helpingbusinesses grow they use our platform to reach and serve consumers. Our platform consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment anddelivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active onour platform. With over 5,000 employees in 14 countries spanning across 6 Africa regions, Jumia is led by top talented leaders offeringa great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills and empowering a generation. What's this job all about? We are launching Jumia Advertising services in Kenya, to enable agencies & partners to access 4-5M unique visitors per month ( 30% of the active internet population according to Google). The messages will reach highly targeted segments, right at the moment of purchase . To help us build this out, we are hiring a Business Development lead for Jumia Advertising Services Kenya. Someone who knows the media & ad landscape - and can hit the ground running. MainResponsibilities Seek out & establish new relationships with advertisers – from vendors (eg Unilever), agencies (eg Scangroup) and institutions (eg Airtel) Educate them on how our services work & how to maximise the value of their investments Manage relationships with them over the long term to deliver value, and ensure repeat business Deliver on our Ad Revenue targets (net of commissions, costs, etc) Work closely with the JAS Performance Manager, responsible for the technical execution of JAS campaigns Define & improve processes,standards, templates and best practices both internally and regionally Required Skills & Qualifications Strong network in ad landscape – with agencies, clients etc Critical that you know well who to approach, how to pitch & identify value for customers Excellent business development skills (inc interpersonal and presentation skills) Excited to BUILD a new service at Jumia & disrupt the media landscape of Kenya Passionate about advertising, marketing, data, analytics and technology Understanding of digital marketing KPIs a plus Undergraduate or graduate degree in a technical or businessfield Degree preferably in Marketing, Business or Engineering 4+ years with Media or Agency experience Action-oriented and result-oriented Works well with full autonomy Strong interpersonalskills: active listening, persuasion & informal influence, teamwork, and integrity Well organized and resistant to stress Excellent eye fordetail We Offer BUILD - a new business line in an entrepreneurial, yetstructured environment,surrounded by AAA people GROW – we will challenge you, be prepared for unparalleled personal and professional growth DISRUPT - Disrupt the Media Landscape, and be a leading figure in the Kenyan field
Jumia Lagos, Nigeria
Jan 08, 2020
Full Time
Head of Commercial Planning - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job Objective The role holder plays a key role within the company, interacts with all the departments to drive performance, lead commercial planning and deliver data driven analysis. Deliver on business plan and take lead on the commercial strategic orientation which will bring an exceptional growth in sales value& volume, the margin and the conversion rate. Responsibilities Managing a team of Commercial Planners and Merchandizer ensuring the team is properly structured, motivated and performing. Delivering growth, ensuring pro-active turn around plans leveraging on the power of the marketplace, bringing direction, feedback and support to the whole commercial team. Ensuring all Jumia websites always have for the customer, the right products at the best price, at the right position. Being within Jumia leadership, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your market segments, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations. Building analysis, flying high and diving deep, to ensure smart reporting on the performance of the categories, leading to action-oriented recommendations. Owning the merchandising of our websites, optimizing the placement of our products to deliver on every level of Jumia's strategy. Working seamlessly with all departments (Commercial, Marketing, Onsite, Operations and other stakeholders), enabling decision making, problem solving and ensuring laser focus execution. Leading massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives. Constantly working toward improving and simplifying our tools. Qualification & Experience Bachelor's degree from any accredited university 7 years+ of experience in Retail/FMCG Industry 3 years plus experience in Consulting will be an added advantage. Experience in sales, negotiating and networking. We offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Jumia Lagos, Nigeria
Jan 08, 2020
Full Time
Chief Operating Officer - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Job Objective The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country. Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives Responsibilities Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives. Customer Experience : all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience. Vendor Experience : all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience and payment/finance experience. The responsibilities are: Day to day team management: Customer experience, Vendor experience, Customer Service and IT infrastructure Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted activities and get the required support as many of the Ops projects are transversal. Understanding the central improvement projects and ensuring their effective and efficient local execution. Gather detailed feedback from customers & vendors Update the central team with feedback synthesis and related necessary improvements Lead and implement necessary improvements at a local level. Developing Customer & Vendor Experience awareness across the country’s different services, through proper training and communication channels for centralised actions. Leading recruitment activities when necessary. Competencies Required Owner mentality and an entrepreneurial drive. Proficiency in Microsoft Office (Word, Excel and Power point) tools. Working knowledge of Google Office Productivity Tools. Good verbal and written communication skills and presentation skills. Good problem-solving skills required. Proven ability to manage multiple tasks simultaneously. Ability to work to deadlines and targets, can prioritize tasks under pressure. Qualification & Experience Bachelor’s Degree in any field from a recognised and accredited University. 8 years work experience and at least 5-6 years’ work experience at a senior operations management level. Deep knowledge of customer/vendor experience best practices in e-commerce or retail industry. Excellent interpersonal and influencing skills. Problem solving and quick decision-making ability. Proven experience in target setting and ability to efficiently manage multifunctional team. Ability to get hands-on with the team & results oriented. Well organized and excellent communication skills. We Offer A unique experience in an entrepreneurial, yet structured environment. The opportunity to become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures. Apply for this job Link to this job Share this job Location Nigeria Department Operations Job Title Chief Operating Officer - Jumia (Full Time) Salary D Experience 8 years City Lagos Country Nigeria
Jumia Cairo, Egypt
Jan 08, 2020
Full Time
Senior Front End Developer - Jumia Pay (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. Main Responsibilities Be part of an agile team that develops smart logistics solutions on a service-oriented architecture using state-of-the-art technologies In particular, you will: Work closely with a multidisciplinary team (Backend developers, DevOps, QA engineers, Product Owners) oriented to continuous delivery Work across the entire product life cycle: concept, design, development, deployment, testing, release, support Construct and verify (unit test) software components to meet design specifications Take ownership for your code to be qualitatively high and you will support your colleagues in code reviews. Integration of user-facing elements developed by front-end developers Rapidly fix bugs and solve problems Required Skills & Qualifications Understanding fundamental design principles behind a scalable application Write and test interactive, clean, secure and efficient solutions; Help maintain a high-level quality code by reviewing your teammates' code; Continuously improve our code base, systems and processes. Keen to learn new technologies and have ideas about how we can make things better; Being passionate, self-driven and working with little supervision towards a common team or company purpose; Excellent communication skills and being able to work independently or in a full team A professional with 5+ years of frontend web experience; Proficient with at least one widely adopted single page application (SPA) architecture; Vanilla Javascript and modern frameworks and platforms such as AngularJS, Ember, ReactJS, VueJS and/or Node.js; Know module bundlers and task runners such as Webpack, Parcel, Rollup, Browserify, Grunt or Gulp; Semantic documents using HTML; Developing great user interfaces; Creating a testable code and make testing a priority; Agile methodologies such as Scrum and Kanban; Passionate for coaching other engineers and building a strong team culture; We Offer A unique experience in an entrepreneurial, yet structured environment The opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Cairo, Egypt
Jan 08, 2020
Full Time
Commercial Planner (General Merchandise) - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery. With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! Main Responsabilities: Bringing orientations, feedback and support to the commercial team. Leading the commercial plan,taking an active part in the definition and execution of Jumias commercialstrategy Ensuring Jumia always has forthe customer, the right products at the best price, at the rightplace. Being , an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. Understanding all your markets,vendors and customers, bringing valuable insights and convictions tosupport your data driven commercial recommendations. Building analysis, flying highand diving deep, to ensure smart reporting on the performance across allcategories, leading to action oriented recommendations. Owning the merchandising of our website, optimizing the placement of our products to deliver on every levels of Jumia's strategy. Working seamlessly with alldepartments (Commercial, Marketing, Onsite, Operations...), enablingdecision making, problem solving and ensuring laser focus execution. Leading massive and complexcommercial operations and project management initiatives, coordinatingeffectively cross functions initiatives. Constantly working towardimproving and simplifying our tools, process Required Skills &Qualifications Basic Requirements Action oriented and resultsoriented 3/5 years of experience in investment banking or consulting Strong analytical skill Strong inter-personal skills:Convince the people and your team that you are making the right decisions Fast learner Well organized Very independent with a strongability to go further than the expectations Expected Technical andPersonal Skills Top Business / EngineeringSchools and Universities Proficiency in MS Office andExcel (VBA would be a plus) Ability to analyse large datasets to make strategic decisions We Offer: A unique experience in an entrepreneurial, yet structured environment T he opportunity to become part of a highly professional and dynamic team working around the world An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Jumia Accra, Ghana
Jan 08, 2020
Full Time
Head of Customer Service - Jumia (Full Time) Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers. Our platforms consist of our marketplace, whichconnects sellers with consumers, our logistics service, which enables theshipment and delivery of packages from sellers to consumers, and our paymentservice, which facilitates transactions among participants active on ourplatform in selected markets. Through our online platforms, consumers canaccess a wide range of physical and digital goods and services, fashion,electronics, beauty products and also hotel and flight bookings or restaurantdelivery. With over 3,000 employees in 14 countriesspanning across 6 African regions, Jumia is led by top talented leadersoffering a great mix of local and international talents and is backed by veryhigh-profile shareholders. Jumia is committed to creating sustainable impactfor Africa. Jumia offers unique opportunities in a vibrant and boomingenvironment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey Main responsibilities: Be the voice of the customer Follow and implement the Global strategiesand procedures, and clearly communicate set goals Manage all the CS channels: Inbound,Outbound, Emails, Social media platforms, ensuring compliance in areas ofquality and efficiency. Maintain a proactive attitude towards complaintmanagement and issue resolution Closely monitor the performance anddelivery of set SLAs, and follow-up on daily operations Build a strong relationship with theCentral Head of Customer Service, take input, give feedback to, and ensure astrong cooperation Recruit, train, and manage the customerservice agents Regularly report to the Central Head ofCustomer Service as well as the Country MD on the delivery of set SLA andsuggestions on how to improve Analyze data and statistics for the CSteam within his/her jurisdiction Key Requirements Proven ability to influence, motivate, andlead in a large organization Prior experience in business operations ata high-growth organization Personal obsession with detail,efficiency, and user experience Strong interest in retail and technology Engaging entrepreneurial spirit blendedwith excellent analytical skills Fluency in English is a must; Otherlanguages are a plus Advanced degree from a top-rankedinstitution We offer: A unique experience in an entrepreneurial,yet structured environment; The opportunity to become part of a highlyprofessional and dynamic team working around the world; An unparalleled personal and professionalgrowth given the challenges that we propose you to take.
Jumia Kenya
Jan 08, 2020
Full Time
Brand & Partnership Manager - Jumia (Full Time) Brand and Partnership Manager exactly'> Who we are: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow they use our platform to reach and serve consumers. Our platform consist of ourmarketplace, which connects sellers with consumers, our logistics service,which enables the shipment and delivery of packages from sellers to consumers,and our payment service, which facilitates transactions among participantsactive on our platform. With over 5,000 employees in 14 countries spanningacross 6 Africa regions, Jumia is led by top talented leaders offering a greatmix of local and international talents and is backed by very high-profileshareholders. Jumia is committed to creating sustainable impact in Africa. We are creating new jobs, new skills and empowering a generation. About the role: Jumia aims to improve daily lives through the internet. As part of our promise to create the most affordable marketplace in Africa and an avenue for vendors to grow their businesses, we are looking for a customer-obsessed marketing expert to enable us to strengthen our ability to delight our consumers and vendors. The Head of Brand and Partnerships reports into the Head of Engagement and is responsible for enhancing local brand love across Kenya through design, implementation and executive of branding campaigns. What you will do: Manage and track the performance of all offline initiatives such as but not limited to : Radio, TV, Youtube, OOH and onground activations Work collaboratively with local and functional marketing and commercial teams to build a strong, locally relevant brand Drive project management effectively across multiple stakeholders, both internal and external including creative, media,marketing and commercial teams Lead customer marketing, demand generation and brand love for new initiatives Strategically lead internal/external partners on brand development Oversee the mass and digital brand marketing media budget to create a cohesive brand proposition Anchor consistent and rigorous measurement of ATL and marketing budget Excel at diving deep into specific projects/initiatives and regularly undertake checks and balances to ensure strategy alignment Who you Are: You have a degree in Marketing/Sales/Business Administration or equivalent qualification Can do attitude, with the ability to influence and work in a collaborative way Good Interpersonal skills with the ability to influence stakeholders Flexibility to adapt plans/challenges as they arise A remarkable portfolio that demonstrates your ability to turn ideas into a strong creative vision and deliver exciting campaigns Deep knowledge of marketing methods and strategies; experience planning, media buying, developing and executing complex marketing programs Solid quantitative/analytical and budget management skills Deep understanding of off-line and digital media strategy and planning We offer: A unique education in scaling new internet concept Become part of a highly professional and dynamic team working around the world. An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.